CommBank customer service

Information, discussions, warnings, and friendly assistance with all your computer-related problems.

Moderators: godfather, Dreamweaver

Post Reply
User avatar
Perrorist
Administrator
Posts: 6709
Joined: 17 Sep 2008, 12:36
Location: Tumbi Umbi, Central Coast, NSW
Contact:

CommBank customer service

Post by Perrorist »

After waiting nearly an hour on the customer service line to CommBank to report a fraudulent transaction on my credit card, I finally get through, only to be told they can't hear me and terminate the call. You can imagine how I feel.

User avatar
Perrorist
Administrator
Posts: 6709
Joined: 17 Sep 2008, 12:36
Location: Tumbi Umbi, Central Coast, NSW
Contact:

Re: CommBank customer service

Post by Perrorist »

I'm told that call centre operators can't hear you if you have the Speaker on, but what else are you supposed to do when you're left waiting for someone to pick up?

User avatar
Dreamweaver
Global Moderator
Posts: 12107
Joined: 16 Sep 2005, 15:46
Location: Victoria

Re: CommBank customer service

Post by Dreamweaver »

So aggravating! I hope it's all sorted now. Are they negligent in not supplying a number that can work regardless? If you have more trouble I think you would still be covered as there will be a record of your reporting call comig in, even if they couldn't hear your voice.

I wonder why having our speaker on would affect the other party. Would this happen with all calls, and if not, why just call centres? I have to use my speaker on every call.
I dream, therefore I am.

User avatar
Perrorist
Administrator
Posts: 6709
Joined: 17 Sep 2008, 12:36
Location: Tumbi Umbi, Central Coast, NSW
Contact:

Re: CommBank customer service

Post by Perrorist »

It's something to do with the head gear they're required to wear.

Post Reply